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At ClearSounds, customer satisfaction is our goal. As one of the leading manufacturers of assistive listening devices, quality and customer service are our first priority. If for some reason you are not completely satisfied with your new purchase, we would like to work with you to resolve the issue and ensure that your experience with ClearSounds is a positive one.
If for any reason you are not completely satisfied with your purchase, you may return it within (30) days for a refund or exchange. Items must be returned in like-new condition with original packaging, warranties and instructions. Items damaged or showing excessive use are not returnable for a refund. We reserve the right to charge restocking fees for returns. Videos and software are non-refundable unless they are found to be defective.
Attn: Returns Department
1743 Quincy Ave. #155
Naperville, IL 60540
Customers who paid using MasterCard, Visa, Discover or American Express will receive a credit to their credit card account less the original shipping charge upon ClearSounds receiving the returned merchandise. The original shipping charge is non-refundable. Allow one billing month for the credit to appear on your credit card statement.
Customers who paid with a personal check, a cashier’s check or money order will be issued a ClearSounds’ company check. Typically it takes approximately (4) weeks for you to receive the check.
Once the product is received by ClearSounds, allow (10) business days for order processing and shipping.
How do I cancel an order placed on clearsounds.com?
To meet our delivery guarantees, we process orders several times throughout the day. All orders must be canceled within 2 hours of placing the order. You can request to cancel your order by phoning ClearSounds customer solutions at 800.965.9043.
If you have received a ClearSounds product that is damaged or incorrect, please contact the customer solutions department as soon as possible by calling 800.965.9043 or by filling out the form below. One of our representatives will work on processing a replacement order and making arrangements for the damaged product to be returned to us.