is empty
Hear More Clearly All Day Long
At home, at work, at play, on vacation—our wide range of products can change how you experience life every day, all day long.
Return / Exchange Policy
At ClearSounds, customer satisfaction is our goal. As one of the leading manufacturers of assistive listening devices, quality and customer service are our first priority. If for some reason you are not completely satisfied with your new purchase, we would like to work with you to resolve the issue and ensure that your experience with ClearSounds is a positive one.
If for any reason you are not completely satisfied with your purchase, you may return it within (30) days for a refund or exchange. Items must be returned in like-new condition with original packaging, warranties and instructions. Items damaged or showing excessive use are not returnable for a refund. We reserve the right to charge restocking fees for returns. Videos and software are non-refundable unless they are found to be defective.
How to return or exchange my ClearSounds purchase
- Contact ClearSounds’ customer service department to receive a return merchandise authorization (RMA). You must ship your order within (5) days of the date that ClearSounds issues the RMA.
- Place ClearSounds' product in a shipping box with original packaging, warranties, instructions and return form .
- Write the RMA on the outside of the shipping box near your return address.
- Ship the fully insured item(s) to:
ClearSounds Communications
Attn: Returns Department
1743 Quincy Ave. #155
Naperville, IL 60540 - *You must insure the package for the entire amount of the invoice.
When should I expect a refund or exchange?
Refunds
Customers who paid using MasterCard, Visa, Discover or American Express will receive a credit to their credit card account less the original shipping charge upon ClearSounds receiving the returned merchandise. The original shipping charge is non-refundable. Allow one billing month for the credit to appear on your credit card statement.
Customers who paid with a personal check, a cashier’s check or money order will be issued a ClearSounds’ company check. Typically it takes approximately (4) weeks for you to receive the check.
Exchanges
Once the product is received by ClearSounds, allow (10) business days for order processing and shipping.
Canceling an Order
How do I cancel an order placed on clearsounds.com?
To meet our delivery guarantees, we process orders several times throughout the day. All orders must be canceled within 2 hours of placing the order. You can request to cancel your order by phoning ClearSounds customer solutions at 800.965.9043.
Damaged or Incorrect Product
If you have received a ClearSounds product that is damaged or incorrect, please contact the customer solutions department as soon as possible by calling 800.965.9043 or by filling out the form below. One of our representatives will work on processing a replacement order and making arrangements for the damaged product to be returned to us.
Is hearing more difficult in certain places? Click below to find the perfect solution!
Do you have a daily need for a better hearing solution? Choose below and find the answer!
